Website Privacy Policy for The Lions Den Fitness

1. Introduction

Welcome to The Lions Den Fitness. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

This policy applies to all personal data we collect, whether you are a client, a website visitor, or a prospective client. We are the 'controller' of the personal data we collect, which means we are responsible for deciding how we hold and use it. We are regulated by the Information Commissioner's Office (ICO) in the UK.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you. We have grouped these into the following categories:

· Identity Data: This includes your first name, last name, date of birth, and gender.

· Contact Data: This includes your billing address, email address, and telephone numbers.

· Health and Fitness Data: This is a 'special category' of personal data and includes information about your physical and mental health, medical conditions, injuries, and fitness levels. This data is essential for us to create a safe and effective training plan for you.

· Financial Data: This includes payment card details or bank account information used for processing payments for our services.

· Technical Data: This includes your Internet Protocol (IP) address, browser type and version, time zone setting, location, and other technology on the devices you use to access our website.

· Usage Data: This includes information about how you use our website and services.

· Marketing and Communications Data: This includes your preferences for receiving marketing from us and our third parties.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

· Direct Interactions: You may give us your Identity, Contact, Health, and Financial Data by filling in forms or by corresponding with us via email, phone, or in person. This includes data you provide when you:

o Enquire about or purchase our services.

o Complete a Physical Activity Readiness Questionnaire (PAR-Q).

o Sign up for our newsletter or other marketing communications.

o Provide feedback or contact us.

· Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies.

· Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers (like Google Analytics) and payment service providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

· To perform a contract with you: This means processing your data to provide you with the personal training services you have purchased.

· To comply with a legal obligation: For example, we are legally required to keep certain financial records for a specified period.

· For our legitimate interests: This means we have a business reason to use your data, and it is fair and reasonable to do so, and your rights do not override our interests.

· Where we have your consent: We will ask for your explicit consent to process your Health and Fitness Data and to send you marketing communications.

We process your data for the following purposes:

· To provide personal training services: We use your Identity, Contact, and Health and Fitness Data to create and deliver a safe, effective, and personalised training programme.

· To manage our relationship with you: This includes communicating with you about your sessions, changes to our terms, or asking for feedback.

· To process payments and manage our accounts.

· To send you marketing communications: If you have opted in, we will send you information about our services and special offers. You can opt out at any time.

· To improve our website and services: We use Technical and Usage Data to understand how our website is used and to make it more user-friendly.

5. How We Handle 'Special Category' Data

Health and Fitness Data is considered 'special category' data under GDPR. We require this information to ensure your safety and to design an appropriate training plan. We will only process this data with your explicit written consent, which you will provide via a PAR-Q form or other relevant documents. We will store this data securely and restrict access to it.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to employees, agents, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we will keep client data for a period of [e.g., 7 years] after your last session to comply with legal and insurance requirements.

8. Your Legal Rights

Under UK GDPR, you have the following rights:

· The right to be informed: You have the right to be told how we use your data, which is what this policy does.

· The right of access: You can ask for a copy of the personal data we hold about you.

· The right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.

· The right to erasure ('right to be forgotten'): In certain circumstances, you can ask us to delete your personal data.

· The right to restrict processing: You can ask us to stop processing your data in certain circumstances.

· The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.

· The right to object: You can object to us processing your data for marketing or other purposes.

· Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing.

If you wish to exercise any of these rights, please contact us using the details below.

9. Contact Details

If you have any questions about this privacy policy or our data protection practices, please contact us:

· Full name of legal entity: The Lions Den Fitness

· Email address: As on website

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. This version was last updated on [Date].

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Email: info@thelionsdenfitness.co.uk

Address: Waterside Hotel, Wilmslow Road Didsbury, Manchester M20 5WZ. 

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